This Privacy Policy ("Privacy Policy") describes the policies and procedures of ESJAY IT SOLUTIONS PRIVATE LIMITED ("MetaBill", "we," "us," or "our") regarding the collection, use, and disclosure of personal information from users ("User" or "you") of the MetaBill Products, including but not limited to the Services and related Mobile Applications and Website (collectively referred to as the "Services"). MetaBill is incorporated under the laws of [India] with its registered office at The 319, Silver Chamber, Tagore Road, Rajkot, Gujarat 360002, UEN [number].
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal information we collect, how it is used, and how we safeguard your information.
By accessing or using the Website, you agree to the terms outlined in this privacy policy. Your use of the Website implies your express acceptance of these terms and the contents herein.
Please review this Privacy Policy before utilizing MetaBill Products or sharing any personal data. By utilizing MetaBill, Users are explicitly agreeing to adhere to the terms and conditions outlined in this Privacy Policy. Users have the option to withdraw consent for providing sensitive information by contacting MetaBill support in writing.
MetaBill reserves the right to modify and update this Privacy Policy periodically. These changes may occur without prior notice, but will only affect future activities and information, not retroactively, unless otherwise stated. Users are advised to review this Privacy Policy before accessing MetaBill Products to ensure understanding of how their personal information will be utilized.
This privacy policy aims to provide you with details regarding MetaBill – Cloud Base Accounting Software and our procedures for collecting and processing your information when you access the Website or use Our Services & APP.
In facilitating the Services and upon a User's visit or utilization of the MetaBill Products / Website, MetaBill will gather the subsequent data from the User ("User Information"). MetaBill will have information about you only if you have provided the information yourself.
By applying for or utilizing any Accounting software or related Services through MetaBill, you expressly authorize MetaBill to collect the requisite information to deliver the Services effectively. The information provided will be utilized by buyer & supplier to assess and facilitate your Accounting Product request. Furthermore, this information may be employed to tailor the Accounting Portal to your specific needs. In such instances, MetaBill may share the information, including personal and business details, in accordance with the MetaBill cloud base account software Privacy Policy. The detailed process of information collection by MetaBill is outlined as follows:
The User may need to provide us with information, including sensitive personal details, when setting up or using an account on a MetaBill Product, or when communicating with MetaBill via phone, email, or other means. This information may encompass, but is not limited to, your name, company logo, postal address, email address, pincode, phone number, city, country, company registration number, banking details, location information, or other data required by MetaBill to offer the Services and safeguard against illicit activities. Additionally, this information is necessary for inclusion in sales bill formats and for distribution via email or WhatsApp, requiring contact details.
The personal and business information that MetaBill collects from you include, your name, phone number, email ID, PAN, business details, business PAN and GST registration details. MetaBill collects such information provided by you while creating or updating your MetaBill account & profile. Further, MetaBill may request additional information, including but not limited to details pertaining to your residential address and its ownership, your company’s registration number, bank Details, Inventory details and So that you can manage your business account well and easily on daily basis.
When making a purchase from us, we request your name, contact details, and payment information, including credit card or other payment account details. Upon submission, we store the cardholder's name and address, expiry date, and the last four digits of the credit card number; the actual credit card number is not retained. With your consent, we may securely store your credit card or payment information in an encrypted format on the secure servers of our Payment Gateway Service Providers for expedited processing of future payments.
In relation to a User's utilization of any MetaBill Product, MetaBill may automatically gather and assess technical data, including but not limited to, the IP address, login credentials, browser specifics, operating system, and analogous data. Moreover, information regarding a User's visit, such as URL details, page response durations, duration spent on specific pages, interaction specifics, browsing methods employed to navigate away from the page, as well as the particulars of the email address or phone number utilized to reach customer service, may also be collected. Some of these Information we receive from other sources like Google analytics.
We may document, assess, and utilize your interactions with us, such as email, telephone, and chat dialogues with our sales and customer support personnel, to enhance our communication with you and other clients.
Additionally, in addition to the purposes outlined above, your information may also be used for the following:
• For reaching out (e.g., via email) about products you've obtained and services you've signed up for, changes to this Privacy Policy, revisions to the Terms of Service, or significant notifications.
• To keep you posted on new products and services, upcoming events related to this product , offers, promo code and other information that we think will be of interest to you;
• To understand user engagement with our products and services, to monitor and avert problems, and to enhance our products and services.
• To tackle or probe any complaints/disputes, and to reply to your queries or feedback submitted by the User.
• For providing an individualized experience and elevating a User’s interaction with the application or the website.
User information is stored in Metabill's possession and control in accordance with applicable law. Which is the most reliable and secure server. When utilizing any of the MetaBill Products or Services, the User acknowledges and grants consent to the collection, storage, and utilization of the User Information gathered, as detailed within and consistent with this Privacy Policy.
Changes to Storage Practices: We may update our storage practices from time to time to reflect changes in technology, legal requirements, or business operations. Any significant changes will be communicated to you in advance.
Certain services offered by us facilitate collaboration with other users or third parties. When initiating collaboration, it's possible that other collaborators may gain access to some or all of your profile information. For example, when you user search GST No. or generate e-way bill at time using third parties API's for results. If you enable any third-party integration to those Services, you allow the third party to access your Service data and personal information about you. We encourage you to review the privacy practices of third-party services and products before you enable integration with them.
We may use third-party service providers to assist us in delivering our services or to analyze how our services are used. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
MetaBill implements various reasonable measures to safeguard User Information from misuse, loss, unauthorized access, alteration, or disclosure. MetaBill uses industry- standard 3-layer secure server layers encryption and access control on its systems. However, it's important to note that while MetaBill strives to securely store User Information and data, it cannot guarantee immunity from unintended disclosures due to factors such as data breaches or unauthorized access. MetaBill does not offer warranties or assurances regarding the security of User Information in the event of malicious attacks, errors, or omissions not intentionally caused by MetaBill. Users undertake transmissions at their own risk.
MetaBill may, at its discretion, retain any User Information for as long as a User is active on the MetaBill Products, as required under agreements with MetaBill or as require under Applicable Subscription. MetaBill shall not be responsible for any destruction of any User Information after the closure or termination of a User’s account with MetaBill.
You have the right to access, update, or delete your personal information. You can do so by contacting us at info@esjayit.com .
If you have any questions or concerns regarding this policy or if you encounter any discrepancies or grievances concerning your information, please feel free to contact our Grievance Officer using the details provided below.
| ESJAY IT SOLUTIONS PRIVATE LIMITED | |
| Name | Shailesh Tank |
| info@esjayit.com | |
| Contact Number | 90760 89288 |
| Address | 606 - RK World Tower, Sheetal Park Chowk, 150 ft. Ring Road Rajkot - 360005 |
