How to get support for the product?

We're committed to providing excellent customer support and ensuring you get the most out of MetaBill. Here are all the ways you can reach us and get the help you need.

Multiple Support Channels

Our dedicated support team is here to help. You can reach out to us through the contact form on our website, send an email to support@metabill.com, or engage with us via live chat. We'll be happy to assist you with any questions or concerns you may have.

Live Chat Support

For immediate assistance, use our live chat feature available on our website. Our support team is available during business hours (Monday-Friday, 9 AM - 6 PM EST) to help you with real-time answers to your questions.

Email Support

For detailed inquiries or when you need to share screenshots or files, email support is the best option. Send your questions to support@metabill.com, and we'll respond within 24 hours during business days.

Knowledge Base and Documentation

Before reaching out, you might find answers in our comprehensive knowledge base and documentation. We have detailed guides, video tutorials, and FAQs that cover most common questions and use cases.

Priority Support

Premium and Enterprise plan subscribers receive priority support with faster response times and dedicated support channels. Check your plan details to see what level of support is included.

Response Times

We aim to respond to all support requests promptly. Live chat responses are typically immediate during business hours, while email responses are guaranteed within 24 hours for standard plans and 4 hours for premium plans.